Help
Frequently Asked Questions
Quick answers to the things people ask us most.
Who is Winterfolk?
Winterfolk is a UK Christmas and winter gifts brand. Find out more on our About page.
How do I order?
Choose a product, pick a size if the product has sizes, then use the Buy now button. You will be taken to a secure Whop checkout to pay. Some products may be marked "Coming soon to our shop" until they are ready to order.
How do I choose the right size for my dog?
Please check sizing before ordering [confirm: add size chart]. If you are unsure, get in touch and we will be happy to help.
How long will delivery take?
Delivery times are [confirm: add delivery times]. See our Delivery & Returns page for details.
Which countries do you deliver to?
We are a UK brand. Delivery areas are [confirm: add delivery areas].
What is your returns policy?
Your statutory rights are explained on our Delivery & Returns page. Our full returns policy is [confirm: add returns policy].
What payment methods do you accept?
Payments are handled securely by Whop checkout. The payment methods available are shown at checkout [confirm: add accepted payment methods].
How can I contact you?
Visit our Contact page. We aim to reply as soon as we can [confirm: add response time].
Can’t see your question? Contact us.