Privacy Policy

How we look after your personal information.

Template: please review with a legal adviser before launch. Anything in [square brackets] needs to be completed.

This policy explains how [Add registered company name] (trading as Winterfolk, “we”, “us”) uses personal information when you visit winterfolk.store or buy from us. Last updated: [add date].

Who we are

We are the data controller for the information described here. Registered company name: [Add registered company name]. Company number: [Add company number, if applicable]. Registered address: [Add your business address]. Contact: [Add contact email].

Information we collect

Details you give us, such as your name, email address and the message you send through our contact form.
Order details, such as the items you buy and your delivery address, which you provide at checkout.
Basic technical information about your visit, such as pages viewed and device type, collected by our website host and analytics tools [confirm: list analytics and cookies used].

Payments

Payments are processed by Whop checkout. We do not see or store your full card details. Whop handles your payment information under its own privacy policy.

How we use your information

To process and deliver your order and to provide customer support.
To reply to your messages.
To keep our website secure and working properly.
To meet our legal and accounting obligations.

Our lawful bases are: contract (fulfilling your order), legal obligation, legitimate interests (running and securing our shop) and, where needed, your consent. [confirm]

Sharing your information

We share information only with the services we need to run the shop, such as our payment and checkout provider (Whop), our delivery partners [confirm: add couriers] and our website host. We do not sell your personal information.

How long we keep it

We keep information only for as long as we need it for the purposes above. Retention periods: [confirm].

Your rights

Under UK data protection law you have the right to ask for access to your information, to have it corrected or deleted, to restrict or object to its use, and to data portability. To use these rights, contact us. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Cookies and basket

Our basket is stored in your own browser (local storage) so it is still there when you come back. Further cookie information: [confirm].

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.